We do not issue refunds for digital services once the order is confirmed and the project was moved into the planning phase. A refund is not possible for work already completed.
Since www.freeeducationweb.com offers non-tangible goods we DO NOT issue refunds once the order is accomplished and the product download link is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.
Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on www.freeeducationweb.com are non-refundable.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the following reasons:
- Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted within 3 days from the order placing date. Otherwise, the product will be considered received and downloaded.
- Download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted within 3 days.
- Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. You should contact us for such issues. We reserve the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the replacement of the product of the same or around the same value can be offered to the customer.
- Product not-as-described: such issues should be reported within 3 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
All transactions for purchase of intangible products are made through reputed payment gateways . These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.
If you do not receive the digital product link upon purchasing, you can immediately contact us with your order number to ensure your product is delivered as soon as possible.